Help > Buyers

Refer to the event location listed on the main page. It will also be detailed in the item description if there is an alternate location.

Yes, many of our Sellers have assets located in secure, high end office buildings. We often require that bidders sign in with a photo ID.

Approximately, 40% of the bidders attend the preview. It is our feeling that bidders who take the time to attend the preview are better informed, bid accordingly, and get the best deal.

When you are not able to make the preview you should carefully consider the descriptions, photos, details
and terms of sale, then bid accordingly.

You enter your bids next to the lot and submit bids at the bottom of each page. Enter your bidder number and password, you will be prompted to read and agree to the specific terms for each sale before bids are final.

We are here to help. Click here to go to the contact us page to submit your questions. You can also call us at 304-207-0808 during the hours of 7am 6pm EST.

Always bid on the item description. Only use the photographs as a guide. For demonstration purposes, equipment may be joined and photographed together. Do not assume a lot consists of more than one item simply because they are connected or pictured together. You are bidding on the item as described in the catalog. For instance, a supply cabinet does not include supplies unless specified. Please take advantage of the onsite inspection and read the descriptions.

The catalog is fully searchable. Please experiment with the category and search boxes to view the groups of items you are interested in. Once the items are presented on the page, you can easily bid on groups of items. You can search by: Keyword or item number (any of the words, all the words, exact phrase, containing). You can search several item numbers or keywords at the same time by placing a space between your search requests.

There is no minimum bid on most items. Occasionally, we will allow a Seller to place a minimum, confirmation, starting or proxy bid on an item. Generally, 99% percent of our items start at zero or $1.00 and sell to the highest bidder without regard to price.

Items close in online catalog order usually 5 items per minute (staggered closing). (Check specific event terms for details). Catalogs close dynamically and the closing time is automatically extended if a bid is placed within 4 minutes of an items posted closing time. Theoretically, bidding on an item could remain active indefinitely as long as bids continued to be placed within a four minute increment. The system is based on minutes, not seconds.

If you have been outbid you will be notified by e-mail until midnight the day of the event. Please note that outbid notices are not sent on the day of the event closing. To quickly review your bids and see if you have won you can utilize the ‘review bids’ feature. Enter your Bidder Number and Password then review bids. Items that they have been outbid on will be clearly marked.

You can quickly review the items that are still open by clicking the link for active items. Please note: Our system is designed to offer the Seller a high degree of flexibility in matching the liquidation schedule to their specific requirements. We reserve the right to change, shorten, suspend or extend the event closing dates/times, inspections or removal dates/times.

Upon completion of an event, Entrusted has an automated system that processes your credit card and sends you a paid email invoice to the email address in your bidder profile. Important! If you use multiple email addresses, make note of your registered email address. Only the address provided at registration is sent notifications, alerts and final invoices. If you do not receive your invoice at the close of the sale, be sure to check your junk/spam folder.

Every event will have slightly different terms and conditions. Please read these carefully before bidding on each event. We have made it easy to double check. During the bidding process you must agree to the terms and conditions.

Please take the time to attend the preview. Bidders who fully appreciate the quality and condition of the items get the best deals. We continue to have some of the nicest items to auction, and we want you to get a great value.

Also, we strongly recommend that you consider using the MaxBid feature to give a max price. Often bidders get caught up in the frenzy of the closing process when 315 items are closing simultaneously. This usually results in a loss of a great deal. We hate when that happens!

Go to the online catalog and select Review Bids. Enter your Bidder Number and Password then review bids.

Mistakes happen. After you submit your bids, you are presented with a verification page. Please confirm your bids prior to proceeding. If after the confirmation page you mistakenly increase your own bid, place your bidder number in the bid field, or make a typo, you must immediately notify our customer service team.

All mistakes must be submitted to our team prior to the item closing. We will not reverse bids after the item has closed. There are no exceptions to this policy.